Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Priscilla Bailey

Priscilla Bailey

August 13, 2026

5  out of  5
rating by Priscilla Bailey
"Best and easiest switch we ever made for insurance. Agent fixed us up with the best and affordable coverage to fit our needs. She was so kind and great to deal with."
We responded:
"Thank you for joining our insurance family! We appreciate your trust in our team and are so excited that this transition was so easy for you"
Profile photo of Corvette S

Corvette S

August 11, 2026

1  out of  5
rating by Corvette S
"Unprofessional service"
We responded:
"We are sorry if this has been your experience with our team. As you can see from the over nearly 1,400+ other 5 star reviews between both offices this is not the standard in our agencies. We are always open to feedback so that we can continue to grow and become better for those we serve. If you would like to schedule an appointment so we can walk through your concerns we would be happy to have you in for a visit.
"
Profile photo of Patricia P Liptrap

Patricia P Liptrap

August 9, 2026

5  out of  5
rating by Patricia P Liptrap
"Nicole faithfully checked in with me weekly. Always spoke to me if I called the office in regards to a question regarding our home insurance claim. She got the ball rolling on our claim and stayed on top of it thru out the whole time."
We responded:
"Thank you very much for trusting our team and agency to take care of you and your family"
Profile photo of Norris Billings

Norris Billings

August 5, 2026

5  out of  5
rating by Norris Billings
"Very positive experience for me. The entire process only took a few minutes."
We responded:
"Thank you very much! So excited our team was able to assist you with such speed and efficiency "
Profile photo of Coleen Blair

Coleen Blair

August 5, 2026

5  out of  5
rating by Coleen Blair
"Very prompt, courteous service"
We responded:
"Thank you very much for sharing"
Profile photo of Sheena Groth

Sheena Groth

July 30, 2026

5  out of  5
rating by Sheena Groth
"⭐⭐⭐⭐⭐

Brent Hershey State Farm is so much more than an insurance office—they're an incredible part of our community. Brent and his team consistently go above and beyond to support local schools, churches, youth programs, and sporting events. They are always willing to step up, sponsor events, lend a helping hand, and invest in the people who make our community special.

It's refreshing to work with a business that truly cares about giving back. Whether it's supporting children, partnering with local organizations, or simply being there when the community needs them, you can always count on the Brent Hershey State Farm office. Their dedication, generosity, and genuine commitment to serving others make a real difference.

Thank you, Brent and your entire team, for everything you do to make our community stronger!"
We responded:
"Wow thank you very much for such kind words. We are truly blessed to be a part of such an amazing community and it is our joy to be a small part of what makes it so amazing! Thank you"
Profile photo of Tammy King

Tammy King

July 29, 2026

5  out of  5
rating by Tammy King
"Excellent company to do business with!"
We responded:
"Really appreciate you taking the time out to leave this kind message. Thank you for trusting our team."
Profile photo of Dave Warden

Dave Warden

July 22, 2026

5  out of  5
rating by Dave Warden
"Nicole was amazing and so helpful with my questions and claim! I give them two thumbs up!!"
We responded:
"Thank you Dave for trusting our agency and team we are so grateful to be able to support you through your claim."
Profile photo of Holly Newcomb

Holly Newcomb

July 22, 2026

5  out of  5
rating by Holly Newcomb
"Nicole was great to work with!"
We responded:
"Thank you Holly for your positive review. Thank you for placing your trust in our team"
Profile photo of Thomas Blanding

Thomas Blanding

July 22, 2026

5  out of  5
rating by Thomas Blanding
"I requested that I needed some forms to be printed out, and emailed, and Sabrina Billings was able to do that in an efficient and timely manner. The auto insurance is excellent."
We responded:
"Thank you Thomas for your continued trust of our team and Agency. We greatly appreciate you"
Profile photo of Kristen All

Kristen All

July 21, 2026

5  out of  5
rating by Kristen All
"I can’t say enough wonderful things about Nicole and the entire team at Brent Hershey State Farm. Within six days, I had to file two separate claims—a collision claim followed by a comprehensive claim after hitting a bear. It was incredibly stressful, and I honestly felt overwhelmed.

Nicole was there for me every step of the way. She kept in touch throughout the entire claims process, called to check on me, helped extend my rental vehicle when I needed it, and made sure everything stayed on track. What impressed me the most was that she even called after my claim had been completely finalized and paid just to make sure my vehicle was okay and that everything had been taken care of.

When I was worried about having two claims happen so close together, Nicole reassured me that everything would be okay and that they would get everything fixed—and she was absolutely right. Her kindness, professionalism, and genuine care made a stressful situation so much easier to get through.

I couldn’t be more grateful that I chose Brent Hershey State Farm for my insurance. Nicole went above and beyond, and it’s clear that their entire office truly cares about their customers. If you’re looking for an insurance team that treats you like a person instead of just a policy number, I highly recommend them!"
We responded:
"We’re honored by your positive feedback! Thank you so much for taking the time to be so thorough and thoughtful. It truly is our desire to go above and beyond and we are so glad this was felt by you in this situation."
Profile photo of Erastus Hylton

Erastus Hylton

July 20, 2026

5  out of  5
rating by Erastus Hylton
"Nicole had a wonderful personality, answering my questions promptly."
We responded:
"Thank you for sharing your experience with our team"
Profile photo of Sarah Young

Sarah Young

July 16, 2026

5  out of  5
rating by Sarah Young
"Issued car insurance policy quickly and easily over the phone. Beth was very helpful answered every question!"
We responded:
"Thank you very much for trusting our team with your insurance needs"
Profile photo of Saslow's & Henebry's Roanoke, VA

Saslow's & Henebry's Roanoke, VA

July 14, 2026

5  out of  5
rating by Saslow's & Henebry's Roanoke, VA
"They are always quick to answer and assist with all of my questions and the rates are very competitive. Very pleased."
We responded:
"Thank you very much for the positive review "
Profile photo of Lisa Crawford

Lisa Crawford

July 9, 2026

5  out of  5
rating by Lisa Crawford
"Wonderful people to deal with"
We responded:
"Thank you so much we greatly appreciate you and your kind words "
Profile photo of Brian Hurt

Brian Hurt

July 8, 2026

5  out of  5
rating by Brian Hurt
"Natalie is amazing at her job, she saved our family hundreds a month."
We responded:
"Thank you for trusting Natalie and our team with your insurance. We are happy to have you on board."
Profile photo of Nichole Yager

Nichole Yager

June 25, 2026

5  out of  5
rating by Nichole Yager
"Brent Hershey-State Farm Office.
I had such a great experience working with Kayla. From the very beginning, she was patient, informative, and incredibly easy to talk to. She made sure I understood my options and never made me feel rushed or overwhelmed. It’s clear she truly wants the best for her clients. Highly
recommend!"
We responded:
"Thank you very much for your kind words about Kayla. We couldn’t agree more she is truly a rock star "
Profile photo of Keith Pennington

Keith Pennington

June 18, 2026

5  out of  5
rating by Keith Pennington
"Always prompt and professional."
We responded:
"We appreciate the opportunity to serve you "
Profile photo of Lyza Epperly

Lyza Epperly

June 17, 2026

5  out of  5
rating by Lyza Epperly
"What an amazing day my family and I had at the Boco Wild Festival it was so nice, and the best part of the event was the sweet, kind, and artistic lady who was face painting! She was so bubbly, and was so kind to my kids really made them feel special while getting their face painted! I even got her card and will be hiring her for special party events for my children's birthday party! So shout out to her and the beautiful festival you guys created! 🎨🫟😊"
We responded:
"We love supporting our community in so many ways. It was a pleasure interacting with your family thank you for taking the time to share about your experience "
Profile photo of Terri Taylor

Terri Taylor

May 28, 2026

5  out of  5
rating by Terri Taylor
"Service was fast and efficient!"
We responded:
"Thank you very much for sharing your positive experience with our team"
Profile photo of Karen Craft

Karen Craft

May 27, 2026

5  out of  5
rating by Karen Craft
"very helpful with buying another vehicle and getting everything
changed over to the newer one. also, helped my son with his car issues. thanks."
We responded:
"Thank you for trusting our team to take care of your families needs! It truly means so much to us!"
Profile photo of Alyssa “Ally” Arney

Alyssa “Ally” Arney

May 18, 2026

5  out of  5
rating by Alyssa “Ally” Arney
"Quick to respond and to help"
We responded:
"Thank you very much for sharing your experience we appreciate the opportunity "
Profile photo of Nathan Ives

Nathan Ives

May 15, 2026

5  out of  5
rating by Nathan Ives
"The folks at this branch are great to work with! They are super helpful with everything!"
We responded:
"We appreciate you and your family for trusting our agency and our team we look forward to a continued relationship for years to come"
Profile photo of Jack Palmer

Jack Palmer

May 7, 2026

5  out of  5
rating by Jack Palmer
"Great customer service!"
We responded:
"Thanks so much for the 5 stars"
Profile photo of Jeff Wylde

Jeff Wylde

May 7, 2026

5  out of  5
rating by Jeff Wylde
"Working with claims adjusters requires a special language that Nicole at Brent Hershey State Farm is fluent in. She stepped in between me and the claims adjuster as my advocate and got things done."
We responded:
"Thanks so much for trusting our team throughout this process. I know it wasn’t always easy but we appreciate you allowing our team to work through the claim process with you.
"