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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard Bierce jr

December 22, 2025

5  out of  5
rating by Richard Bierce jr
"Kayla was patient and very helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Laura Petrauskas

December 17, 2025

5  out of  5
rating by Laura Petrauskas
"Trey and Beth were super helpful in helping me get insurance for my daughter at a much lower rate than I had been quoted from another company. Looking forward to working with both of them in the future!"
We responded:
"Thank you so much for reaching out to our team. We are so glad that we were able to assist your family and we look forward to our continuous relationship into the future."
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Jared Saul

December 16, 2025

5  out of  5
rating by Jared Saul
"Beth and Brent were very responsive, friendly and knowledgeable. And their rates were competitive. I would highly recommend them."
We responded:
"Thank you so much for trusting our team and allowing us an opportunity to serve you"
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B Miller

December 13, 2025

5  out of  5
rating by B Miller
"Pictures with Santa were fabulous!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Rebecca Garrison

December 12, 2025

5  out of  5
rating by Rebecca Garrison
"Very recommended they are very nice and works with you"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cathie Ostermann

December 12, 2025

5  out of  5
rating by Cathie Ostermann
"Great service, very helpful staff."
We responded:
"Thank you so much for taking time to leave us a 5 Star review. We appreciate your loyalty to our team"
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Kim Cummings

December 11, 2025

5  out of  5
rating by Kim Cummings
"They hosted a free Santa event at the Fincastle baptist church! It was so awesome and they were super nice to my kids."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Samuel Lolley

December 11, 2025

5  out of  5
rating by Samuel Lolley
"Amazing group to do business with. We've used them in the past for rental and car insurance and they went above and beyond with any quote requests, questions, or concerns we had. Our automatic draft didn't work one time and they personally reached out to check on it to make sure our coverage didn't lapse. They are also amazing at giving back to the community and we've been blessed from their support of local recreational teams, free Christmas pictures, and much more! We personally never had to file a claim, but they went above and beyond to help some family members and friends with their claims. Highly recommend checking with their office for insurance needs!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ki’Shia Galloway

December 2, 2025

5  out of  5
rating by Ki’Shia Galloway
"The women was really sweet. She answered all my questions and was very patient. I called for renters insurance and got help with car insurance, renters insurance, and life insurance."
We responded:
"Thank you for trusting our agency to assist you with your insurance needs! It is our pleasure to help protect you in all ways"
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Tim Beaver

December 1, 2025

5  out of  5
rating by Tim Beaver
"Always nice and extremely pleasant. Beth is wonderful and always a pleasure."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Mercedes Riley

November 28, 2025

5  out of  5
rating by Mercedes Riley
"Carrie was an amazing lady. She helped me through so much. State Farm has been the best insurance so far. I really do appreciate everything that y’all do!"
We responded:
"Thank you so much we are excited to be able to protect not only your car but also your little one through life insurance. Thank you for trusting our team. We look forward to serving you."
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Mark McBride

November 21, 2025

5  out of  5
rating by Mark McBride
"such an awesome agency and very personable; blessed to have them in our community and would urge folks to contact them for their insurance needs!!"
We responded:
"Thank you very much Mark your comments mean the world to us. We appreciate your kindness and trust in our team"
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Melissa Dasilva

November 20, 2025

5  out of  5
rating by Melissa Dasilva
"Beth was extremely helpful and patient with me going through each of my properties helping to save some money and also great recommendations!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Audrey Clark

November 19, 2025

5  out of  5
rating by Audrey Clark
"Excellent customer service! Sabrina went above and beyond in helping me and my family when our vehicle was involved in an accident. I am also impressed with how community-minded Brent Hershey and his staff are, and how they are always finding new ways to give back, not only to their customers, but to the community in general. I would recommend Brent Hershey State Farm to anyone looking for an insurance provider."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Zoe Sebra

November 15, 2025

5  out of  5
rating by Zoe Sebra
"Best experience"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sherry Mertz

November 12, 2025

5  out of  5
rating by Sherry Mertz
"Carrie is just a delight to work with - prompt with all the information I needed. Thank you."
We responded:
"Thank you for sharing your experience with our team. We are pleased we were able to provide you a 5 Star experience "
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Gene Huffman

November 4, 2025

5  out of  5
rating by Gene Huffman
"Excellent service from Trey Sharp and his team! Always professional and dependable"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Mary Huffman

Mary Huffman

November 4, 2025

5  out of  5
rating by Mary Huffman
"Trey Sharp at State Farm is great to work with—knowledgeable, responsive, and genuinely cares about his clients."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kelly Sharp

November 4, 2025

5  out of  5
rating by Kelly Sharp
"Trey was really helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Amanda Cook

November 3, 2025

5  out of  5
rating by Amanda Cook
"Very please with the decision to go with State Farm for renters insurance! Unbelievably fast with a total of only 12 mins and 52 secs from start to finish! Kayla was extremely friendly and professional!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kristen All

October 27, 2025

5  out of  5
rating by Kristen All
"My license had been suspended while I was having some major health issues all due to the DMV making a mistake on my license stating I had a lapse in my insurance. Sabrina took the initiative immediately to get everything we needed to the DMV. My license was fixed within 48 hours due to Sabrina and her coworkers working diligently to make sure I was taken care of. They knew how important this was to me and they worked with a sense of urgency. Then, after everything was taken care of, Brent messaged me to follow up and make sure that everything was fixed. Thank you all for everything you do!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Debra Dutton

October 27, 2025

5  out of  5
rating by Debra Dutton
"State Farm has really taken care of me through each step of the way after my car accident and I really appreciate the support and level of professionalism shown to me."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Amy Lambert

October 21, 2025

5  out of  5
rating by Amy Lambert
"Super helpful with my cross country move and switching all my accounts. Very fast response time for all my questions."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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doug george

October 15, 2025

5  out of  5
rating by doug george
"Kayla was very prompt, professional and knowledgeable. Answered all my questions, went the extra mile to present multiple options."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jaclyn Pividal

October 10, 2025

5  out of  5
rating by Jaclyn Pividal
"So nice and helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"