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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amber Stclair

February 16, 2026

5  out of  5
rating by Amber Stclair
"Trey was consistent in contacting me to provide a quote. I informed him I had insurance elsewhere and was not interested at the time, and he understood. I called back a few days later to just see what they would quote, and he saved me SO much money on insurance, as well as some family members. I ended up switching, and have zero regrets. customer service of this team is also top tier!"
We responded:
"Thank you so much for trusting our team!!! It is our pleasure to service you. Thank you for referring us to your family members as well that means a lot !"
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Dana Howell

February 16, 2026

5  out of  5
rating by Dana Howell
"Great agent to work with, very helpful knowledgeable, was able to save us $$$$ on home and auto insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Brooks Musselman

February 13, 2026

5  out of  5
rating by Brooks Musselman
"Brent Hershey - State Farm Insurance Agency is phenomenal. We have been with Brent for many years. Always a great experience with fantastic customer service and available products. Staff members Trey, Beth, and Kerri are very professional and personable. They take time with you to understand your individual/family financial and insurance needs. They are thorough in explaining their products and don't make you feel pressured. They truly treat you like you're family. Thank you to all members of the Brent Hershey - State Farm Insurance Agency Team!"
We responded:
"What an amazing review! We greatly appreciate your trust in our agency through the years. Customers like you and your family make this job worth it!"
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Travis Smith

January 16, 2026

5  out of  5
rating by Travis Smith
"Fantastic pricing and customer service"
We responded:
"We appreciate your trust of our agency and team through the years!"
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Zack Barrett

January 16, 2026

5  out of  5
rating by Zack Barrett
"State Farm is customer friendly."
We responded:
"Thank you so much Zack for your positive review"
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April Steptoe

January 15, 2026

5  out of  5
rating by April Steptoe
"Kayla was awesome and helping me! Thank you for your patience with me!!"
We responded:
"Thank you for your feedback! We’re glad to hear you had a positive experience with our State Farm team. If there is anything else we can do to improve and earn that fifth star, please let us know. We’re here to help with your insurance needs and appreciate your feedback!"
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Heather Stafford

December 31, 2025

5  out of  5
rating by Heather Stafford
"Sabrina has been so helpful with all of our questions about adding a teen to a policy! She is knowledgeable and made this easy!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Richard Bierce jr

December 22, 2025

5  out of  5
rating by Richard Bierce jr
"Kayla was patient and very helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Laura Petrauskas

December 17, 2025

5  out of  5
rating by Laura Petrauskas
"Trey and Beth were super helpful in helping me get insurance for my daughter at a much lower rate than I had been quoted from another company. Looking forward to working with both of them in the future!"
We responded:
"Thank you so much for reaching out to our team. We are so glad that we were able to assist your family and we look forward to our continuous relationship into the future."
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Jared Saul

December 16, 2025

5  out of  5
rating by Jared Saul
"Beth and Brent were very responsive, friendly and knowledgeable. And their rates were competitive. I would highly recommend them."
We responded:
"Thank you so much for trusting our team and allowing us an opportunity to serve you"
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Rebecca Garrison

December 12, 2025

5  out of  5
rating by Rebecca Garrison
"Very recommended they are very nice and works with you"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cathie Ostermann

December 12, 2025

5  out of  5
rating by Cathie Ostermann
"Great service, very helpful staff."
We responded:
"Thank you so much for taking time to leave us a 5 Star review. We appreciate your loyalty to our team"
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Kim Cummings

December 11, 2025

5  out of  5
rating by Kim Cummings
"They hosted a free Santa event at the Fincastle baptist church! It was so awesome and they were super nice to my kids."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Samuel Lolley

December 11, 2025

5  out of  5
rating by Samuel Lolley
"Amazing group to do business with. We've used them in the past for rental and car insurance and they went above and beyond with any quote requests, questions, or concerns we had. Our automatic draft didn't work one time and they personally reached out to check on it to make sure our coverage didn't lapse. They are also amazing at giving back to the community and we've been blessed from their support of local recreational teams, free Christmas pictures, and much more! We personally never had to file a claim, but they went above and beyond to help some family members and friends with their claims. Highly recommend checking with their office for insurance needs!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ki’Shia Galloway

December 2, 2025

5  out of  5
rating by Ki’Shia Galloway
"The women was really sweet. She answered all my questions and was very patient. I called for renters insurance and got help with car insurance, renters insurance, and life insurance."
We responded:
"Thank you for trusting our agency to assist you with your insurance needs! It is our pleasure to help protect you in all ways"
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Tim Beaver

December 1, 2025

5  out of  5
rating by Tim Beaver
"Always nice and extremely pleasant. Beth is wonderful and always a pleasure."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Mercedes Riley

November 28, 2025

5  out of  5
rating by Mercedes Riley
"Carrie was an amazing lady. She helped me through so much. State Farm has been the best insurance so far. I really do appreciate everything that y’all do!"
We responded:
"Thank you so much we are excited to be able to protect not only your car but also your little one through life insurance. Thank you for trusting our team. We look forward to serving you."
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Mark McBride

November 21, 2025

5  out of  5
rating by Mark McBride
"such an awesome agency and very personable; blessed to have them in our community and would urge folks to contact them for their insurance needs!!"
We responded:
"Thank you very much Mark your comments mean the world to us. We appreciate your kindness and trust in our team"
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Melissa D

November 20, 2025

5  out of  5
rating by Melissa D
"Beth was extremely helpful and patient with me going through each of my properties helping to save some money and also great recommendations!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Audrey Clark

Audrey Clark

November 19, 2025

5  out of  5
rating by Audrey Clark
"Excellent customer service! Sabrina went above and beyond in helping me and my family when our vehicle was involved in an accident. I am also impressed with how community-minded Brent Hershey and his staff are, and how they are always finding new ways to give back, not only to their customers, but to the community in general. I would recommend Brent Hershey State Farm to anyone looking for an insurance provider."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Zoe Sebra

November 15, 2025

5  out of  5
rating by Zoe Sebra
"Best experience"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sherry Mertz

November 12, 2025

5  out of  5
rating by Sherry Mertz
"Carrie is just a delight to work with - prompt with all the information I needed. Thank you."
We responded:
"Thank you for sharing your experience with our team. We are pleased we were able to provide you a 5 Star experience "
Profile photo of Gene Huffman

Gene Huffman

November 4, 2025

5  out of  5
rating by Gene Huffman
"Excellent service from Trey Sharp and his team! Always professional and dependable"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Mary Huffman

Mary Huffman

November 4, 2025

5  out of  5
rating by Mary Huffman
"Trey Sharp at State Farm is great to work with—knowledgeable, responsive, and genuinely cares about his clients."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Kelly Sharp

Kelly Sharp

November 4, 2025

5  out of  5
rating by Kelly Sharp
"Trey was really helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"