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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Catelyn Hoyt

Catelyn Hoyt

December 11, 2024

5  out of  5
rating by Catelyn Hoyt
"Natalie was amazing to work with! She helped us to understand the policies before we finalized everything which was super comforting to us. She was very knowledgeable and patient with us with all of the questions we had."
We responded:
"Thank you so much for sharing your positive experience. We appreciate your trust in our team!"
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Brian Hurt

December 11, 2024

5  out of  5
rating by Brian Hurt
"Natalie is amazing at her job, she saved our family hundreds a month."
We responded:
"Thank you for trusting Natalie and our team with your insurance. We are happy to have you on board."
Profile photo of Andrew barnett

Andrew barnett

December 10, 2024

5  out of  5
rating by Andrew barnett
"Awesome team, excellent customer service always willing to answer questions and go the extra mile!"
We responded:
"Thank you for sharing your experience Andrew we appreciate your family for placing your trust in our team!"
Profile photo of Jay & Christie Wright

Jay & Christie Wright

December 10, 2024

5  out of  5
rating by Jay & Christie Wright
"Natalie was awesome! Super great customer service! We were able to get better coverage at a much better rate for auto, homeowners and renters and we added life insurance too!"
We responded:
"Thank you for allowing us to assist you with your auto home and life insurance. We appreciate your trust in our team"
Profile photo of Jay Wright

Jay Wright

December 10, 2024

5  out of  5
rating by Jay Wright
"Awesome service"
We responded:
"Thank you for your positive review we appreciate it"
Profile photo of Linda McMillian

Linda McMillian

December 8, 2024

5  out of  5
rating by Linda McMillian
"Great time. Everything Fincastle Baptist Church does is top notch. Pastor Kevin and Terry Cummings are involved in every activity. Such a great church."
Profile photo of Autumn Smith

Autumn Smith

December 7, 2024

5  out of  5
rating by Autumn Smith
"Awaiting our festive Christmas drive thru experience at Fincastle Baptist. Thankful for this experience and the hot cocoa donated by Brent Hershey and his team!"
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Elizabeth Hodges

December 7, 2024

5  out of  5
rating by Elizabeth Hodges
"It was good hot chocolate and apple cider and piping hot. Lovely thing to sip on while seeing the lights!"
Profile photo of Shannon Greene

Shannon Greene

December 6, 2024

5  out of  5
rating by Shannon Greene
"After a tree fell on my mom’s house at 6am this morning, called State Farm and John Y. took care of us. He took all the worry and concern we had away and set us up on the right path. Within an hour we had a Restoration company at the house to assess, secure the house, clean up and schedule repairs. All in the same day! Can’t say enough about the great service we have received."
We responded:
"We are so glad that in a time of need and despair our team could be there to guide you through the process. We appreciate your trust in us and sharing your experience."
Profile photo of Alyson Reinink

Alyson Reinink

December 5, 2024

5  out of  5
rating by Alyson Reinink
"A big THANKS to Brent Hershey State Farm for hosting another year of, “Free Photos with Santa.” This event brings the community together and kicks off the holiday season!"
We responded:
"It is our pleasure! We love this event and even more than this event we love our community "
Profile photo of Michael Brennan

Michael Brennan

December 3, 2024

5  out of  5
rating by Michael Brennan
"Truly an amazing experience! Amazing that someone (a group of people) come together to offer things for the community!y kids love their Santa pictures... My daughter is 5 and this is her 1st time every seeing Santa in person... She is still glowing from the experience!"
We responded:
"We are so excited you were able to come out to our free community event Photos with Santa. We love supporting our community and people like you. So happy your daughter enjoyed this time."
Profile photo of Rachel Hall

Rachel Hall

December 3, 2024

5  out of  5
rating by Rachel Hall
"Brent and his team were so helpful and accommodating. I can’t thank them enough!"
We responded:
"Thank you very much for your kind words"
Profile photo of Dawn Hollins

Dawn Hollins

December 2, 2024

5  out of  5
rating by Dawn Hollins
"Awesome staff! Great community events!"
We responded:
"Thank you for your kind words we love our community "
Profile photo of Rebbecca Dixon

Rebbecca Dixon

December 2, 2024

5  out of  5
rating by Rebbecca Dixon
"Amazing! Such a great group of people!"
We responded:
"Thank you for your kind words"
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kayleigh Conrad

December 2, 2024

5  out of  5
rating by kayleigh Conrad
"Great event with Santa!!! My kids really enjoyed see Santa!"
We responded:
"Thank you for stopping by our event we appreciate you very much "
Profile photo of D Ferg

D Ferg

December 2, 2024

5  out of  5
rating by D Ferg
"Brent Hershey (State Farm Insurance) had Santa Clause at Fincastle Baptist Church. My wife and I took our kids and they absolutely loved it! We got great pictures of the kids with Santa! Thank you all!"
We responded:
"So excited you all could join our event! Thank you for your support "
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maggie hamblin

November 25, 2024

5  out of  5
rating by maggie hamblin
"Beyond expectations great individual"
We responded:
"Thank you for your kind words. It is our honor to serve you for your insurance needs."
Profile photo of Teresa Joynes

Teresa Joynes

November 20, 2024

5  out of  5
rating by Teresa Joynes
"Sabrina is amazing! She answered every question I asked no matter how small and didn't hesitate to explain everything to me. Thank you so much! Do yourself a favor and call them for a quote."
We responded:
"Thank you so much for trusting us with your insurance needs. Our team is so excited to have you on board and to take care of you."
Profile photo of Carol Moretz

Carol Moretz

November 20, 2024

5  out of  5
rating by Carol Moretz
"Natalie is so sweet and really helped me understand my quote. The company I am with is cheaper but she took her time to explain everything to me, even when I asked multiple times. She never lost her patience with me, even though I’m sure it was challenging for her to repeat. She was wonderful to work with I highly recommend Natalie and the Brent Hershey State Farm business."
We responded:
"Thank you so much for allowing us the opportunity to quote your auto insurance. We hope through taking time to ensure you have the right coverage in place even if it’s not with us at this time you have a better understanding of your coverage and needs. We look forward to having you join us with your insurance in the future."
Profile photo of Kerry Hershey

Kerry Hershey

November 18, 2024

5  out of  5
rating by Kerry Hershey
"Top notch service and always prompt response time. It’s worth your while to contact Brent and/or his team members. You won’t be disappointed!"
We responded:
"Thank you very much for the positive 5 star review! We appreciate your trust in our agency and congratulations on the awesome new ride!"
Profile photo of Dustin Powers

Dustin Powers

November 16, 2024

5  out of  5
rating by Dustin Powers
"Wonderful autograph session!!! Thanks!"
We responded:
"We appreciate your support thank you"
Profile photo of Connor Matherly

Connor Matherly

November 16, 2024

5  out of  5
rating by Connor Matherly
"Go Brett!"
We responded:
"We appreciate the positive review"
Profile photo of tayfps

tayfps

November 16, 2024

5  out of  5
rating by tayfps
"LOVE IT V MUCH DAWGS FAN BERY MUCH"
We responded:
"Appreciate your support"
Profile photo of Noah Avery Orange

Noah Avery Orange

November 15, 2024

5  out of  5
rating by Noah Avery Orange
"So tuff"
We responded:
"Thank you for the 5 stars"
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Mandy Jo

November 15, 2024

5  out of  5
rating by Mandy Jo
"Great community presence!!"
We responded:
"Thank you for your kind words"